Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at Z snoozyn. The following terms and conditions constitute our Shipping Policy.
1. Shipping Destination Zones
We ship to the following destinations:
- The United Kingdom (including England, Scotland, Wales, and Northern Ireland)
- Estonia
- European Union member states, including: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
Orders placed with shipping addresses outside of these destinations will be automatically cancelled and fully refunded. We do not ship to P.O. Boxes or military bases (APO/FPO).
2. Shipment Processing Times
All orders are processed and packed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or local public holidays. During high-volume periods, shipments may be delayed by a few days — we'll notify you by email if there's a significant delay.
3. Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout. Estimated delivery times after processing:
- Estonia: 1–3 business days
- United Kingdom: 3–7 business days
- Western EU (Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands): 3–7 business days
- Southern EU (Croatia, Cyprus, Greece, Italy, Malta, Portugal, Spain): 5–10 business days
- Nordic & Baltic (Denmark, Finland, Latvia, Lithuania, Sweden): 3–7 business days
- Eastern EU (Bulgaria, Czechia, Hungary, Poland, Romania, Slovakia, Slovenia): 5–10 business days
Delivery delays can occasionally occur due to courier operational strain, weather conditions, or customs clearances.
4. Tracking and Confirmation
Once your package is handed over to the shipping carrier, you will receive a Shipment Confirmation email with your tracking number(s). Tracking typically becomes active within 24 hours of this notification.
5. Customs, Duties, and Taxes
For shipments within the EU, VAT is included in the product price at checkout — no additional charges will be applied upon delivery.
For shipments to the United Kingdom, orders may be subject to UK import duties and taxes upon arrival. These charges are the responsibility of the customer and are collected by the local courier or customs authority.
6. Wrong Address & Delivery Issues
It is the buyer's responsibility to ensure the shipping address is entered correctly at checkout. Z snoozyn is not responsible for packages lost, delayed, or misdelivered due to incorrect address information. If a package is returned due to refusal, being unclaimed, or failure to pay customs fees, any return-to-sender charges will be deducted from your refund.
7. Damages and Lost Shipments
If you received your order damaged, please save all packaging materials and contact us within 48 hours at support@snoozyn.com with photos. We'll assist you in coordinating with the courier.
If your tracking shows "Delivered" but you haven't received your package, please check with neighbours, building managers, or your local postal hub before contacting us.
8. Contact Us
For any questions about your shipment, please contact us at support@snoozyn.com.