Return & Refund Policy

Thank you for shopping with snoozyn. Please note that we ship to the United Kingdom, Estonia, and the European Union member states listed in our Shipping Policy.

1. Statutory Cancellation Rights (UK & European Union)

If your order is shipped to the United Kingdom or any European Union member state, you have a legal right to cancel and return your order within 14 days of delivery for any reason, without justification, under regional consumer protection laws (including UK Consumer Contracts Regulations and the EU Consumer Rights Directive).

  • The Window: You must notify us of your intent to cancel within 14 days of receiving your item.

  • Condition: To receive a full refund, the item must be in the exact same condition you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging.

2. Our Extended 30-Day Policy

Beyond the 14-day statutory period, snoozyn offers an extended 30-day return window under the following terms:

  • Eligibility: Your return request must be submitted within 30 days of the delivery date. Items must be brand new, unused, with tags, and in original packaging.

  • Proof of Purchase: A valid order number or receipt is strictly required to process your request.

3. How to Start a Return

To initiate a return, please contact our support team at support@snoozyn.com with your order number and the reason for your return. If your return is accepted, we will send you instructions on how and where to send your package — and, for UK and Estonian orders, a prepaid return label.

⚠️ Please tell us before you post: we need to know a parcel is coming so we can identify it and process it quickly. Unannounced parcels can be refused by the courier or sit unmatched to an order, which delays your refund. This is a practical step, not a condition of your statutory cancellation rights — if you have already sent something back, email support@snoozyn.com with your order number and the tracking number and we will take it from there.

4. Return Shipping Costs & Responsibilities

  • Defective or Wrong Items: If the return is due to our error (defective, damaged, or wrong item shipped), snoozyn will cover 100% of the return shipping costs.

  • Change of Mind — United Kingdom & Estonia: Returns are free. For orders delivered to an address in the United Kingdom or Estonia, snoozyn pays the return shipping for any reason, including a change of mind, within the 30-day return window. We will email you a prepaid return label; nothing is deducted from your refund for return postage.

    Change of Mind — all other EU countries: For standard returns (size exchange, buyer's remorse, changed mind) on orders delivered elsewhere in the European Union, the customer is responsible for the return shipping costs.

  • Unclaimed or Refused Packages: If a delivery is refused by the customer or unclaimed at local postal centres and returned to us by the carrier, any return shipping fees charged by the carrier will be deducted from your refund.

5. Non-Returnable Items & Exceptions

Certain categories of items are strictly excluded from being returned or refunded:

  • Gift Cards: Digital or physical gift cards are non-refundable.

  • Custom & Personalised Goods: Items made to order, altered, or personalised specifically for you.

  • Perishables & Personal Care: Food, plants, beauty products, cosmetics, or personal care goods (including specific intimate sleepwear items if hygiene seals are broken) due to health and hygiene standards.

  • Hazardous Materials: Flammable liquids, gases, or regulated chemicals.

  • Fabric Swatch Packs: Our fabric swatch packs (£3.90 in the UK, €4.90 in the EU) are not covered by our extended 30-day returns or by free return postage, and swatches are posted without our signature gift box. Instead, every pack includes a code worth £3.90 off a bedding set.

6. Damages, Defectives, and Exchanges

  • Inspection Upon Arrival: Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, contact us at support@snoozyn.com within 48 hours of delivery. Please include your order number and clear photos of the issue so we can fast-track a replacement or refund.

  • Product Exchanges: The fastest and most reliable way to complete an exchange is to initiate a standard return for the item you have. Once your return is received and approved by our team, you can place a brand new, separate order for the correct size, colour or variant on our website.

7. Refunds, Processing Times, & Currency

  • The Process: Once your return package arrives at our facility, it will undergo an inspection. We will email you to notify you that we have received your item and whether your refund has been approved or rejected based on its condition.

  • Timeline Breakdown: If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

  • Currency & Exchange Rates: Because we sell across the UK and the European Union, we charge in the currency shown to you at checkout — pounds (GBP), euros (EUR), or your local currency where we display one: Swedish kronor (SEK), Danish kroner (DKK), Polish złoty (PLN), Czech koruny (CZK), Hungarian forint (HUF) and Romanian lei (RON). snoozyn issues refunds in the exact currency and amount paid at the time of purchase. We are not responsible for any fluctuations in international exchange rates or processing fees charged by your bank or payment provider.

Need assistance?

If more than 15 business days have passed since your return was officially approved and you still have not received your funds, please contact your financial institution first, then reach out to us at support@snoozyn.com.